Care regulation and the care industry has been subject to regular change over recent years, and further changes have once again brought new challenges. With marketplace competition, and the importance of achieving a positive quality rating, it is obviously important to ensure your service is operating appropriately and delivering positive and person-centred outcomes for people using the service.
Effective quality assurance activity to help monitor the service and deliver improvement, along with seeking expert advice where needed, continue to be of significant importance within the regulatory landscape, as outlined under regulation 17 of the Regulated Activities Regulations 2014. There is of course also the need to complete ‘provider information returns’ when required by CQC.
Many providers operate robust quality assurance systems already. Calibre Care Compliance Ltd can supplement this by providing knowledgeable independent auditing. Our input and reports themselves can help you evidence good practice in relation to regulation 17, and support evidence within your own quality assurance systems, as well as support information within your provider information returns.
We understand the difficulties of trying to provide quality care to people who use services whilst also keeping abreast of ongoing change. We also understand that assessing good practice internally can possibly be challenging and time-consuming. We can help you with this greater focus on the improvement agenda and in achieving a positive quality rating.
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